1. Contact by application
BRAMANTE LLC handles inquiries at bramantesociedad@gmail.com. State the application, inquiry category, Android version and game version if known. Describe the problem and steps to reproduce it. Do not send passwords or sensitive data.
Select a category below to compose an email with the relevant subject. There is no submission form or guaranteed response time. If no email app is configured on your device, copy the address and write through your usual email service.
2. Sopa de Letras: reset in the game
Open Sopa de Letras > Settings > Reset (Ajustes > Reiniciar in Spanish). Read the confirmation and accept only to start over; cancel to preserve progress. Levels, stars, coins, hints, personal results and preferences return to their initial state.
Coins and hints are local virtual resources, not money or purchases in this version. Saved games and progress are lost after reset and cannot be recovered from BRAMANTE servers.
3. Clear data in Android
Open Android Settings > Apps > Sopa de Letras > Storage (or Storage and cache) > Clear data or Clear storage, then confirm. Labels may vary by device. Clearing cache alone does not necessarily delete progress.
Clearing data or reinstalling may lose games, levels, stars, coins, hints, results and preferences. Any system backup or restoration depends on its controls and is not guaranteed by BRAMANTE. There is no account or account-deletion request in the game.
4. Privacy requests
For data existing only in the installed game, use the local controls above. To request access, correction or deletion of information sent to support, choose Privacy and rights and explain your request. We may require proportionate verification and retain information required by law.
This section covers applications documented in the directory. It does not claim other applications have the same data or controls. When further applications are added, their notices and specific instructions will be published.